Subscribers Threaten To Sue MTN Ghana

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Subscribers of MTN Ghana are threatening the telecom company with a law suit after the company failed to compensate them as ordered by regulatory authorities.

Ghana’s National Communications Authority (NCA) ordered MTN to compensate the subscribers affected by some network disruptions that have been happening lately.

This order was given three weeks ago, and since the issuance of the order the affected subscribers say the company has yet to compensate clients.

Maame Aku, a law student at the School of Law at University of Ghana, has said that if the telecoms service provider does not compensate affected subscribers as promised, he then plans to drag MTN Ghana to court again.

MTN, which has about 5 million subscribers in Ghana, has attributed the disruptions to extensive ongoing modernization and transformation activities in line with its network strategy of improving its services.

Reuben Opata, MTN’s senior manager for radio access network planning, has explained that during the process, the network interface link connection on the switch experienced irregular errors resulting in the links failing.

Consequently, voice and data service delivery were affected, making it difficult for subscribers to make and receive calls as well as data and SMS.

MTN said it “regrets” the inconvenience suffered by its subscribers during the network disruption.

The NCA has also previous fined MTN Ghana more than $ 5,000 (GH¢1 million) for inaccurately charging clients for incoming international calls.

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