Jumia Food is launching a on-time delivery guarantee for all Jumia Food App users across Africa expediting the delivery process while giving customers power to track their orders by location, in real-time.
Powered by the Urban Ninja technology, Jumia Food will allow Customer Service teams to track down each food order from the moment the order is placed, to arrival time at the customers’ location. Jumia Food adds that it partners only with restaurants who proved good quality and fast cooking times to increase customer experience as well.
Now why this feature; with this new feature when you place your food order through the Jumia Food app on your phone. The clock on the check-out page gives you an estimated delivery time and you can just relax and wait for your food to arrive. When the clock runs down to zero, a pop-up appears inquiring whether the order has been received. In case the allocated time was overpassed, you should click “NO”.
Jumia Food’s customer service team will directly get in touch with you by phone or email and will send a free food voucher which you can redeem on your next order on Jumia Food!
Joe Falter, Founder and CEO Jumia Food Africa, said: “We know that customer experience is our top priority and our customers obviously use our service for the convenience and easy-to-use application and website. Our customers expect to get their food delivered in the fastest time possible.
That’s why are committed to deliver every meal within the time promised and value the time of our customers very well. Just in case something happens in the delivery process, and an order occurs to be late, we will make it up to our customers and offer them their next order with us for free”.
He added that customers will see Jumia food introduce many more innovations like this, because it is one step closer towards their goal of offering amazing variety, frictionless and seamless meal ordering processes, with customer experience at the core.