Since 05.00 am it has been difficult for some Safaricom customers to send and receive SMS and now the company is attributing this to an issue with its Core Network.

In a statement Corporate Affairs Director Stephen Chege said that the hitch means that customers are experiencing delays when communicating.

“In addition, some M-PESA subscribers and agents may not receive SMS notifications of their transactions, even though all transactions made are successful and balances remain intact.”

“We apologise for the inconvenience caused as a result of this incident and appreciate your understanding as we work to resolve the issue,” said Chege.

 

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