Imagine your computer crashes in between a PowerPoint presentation before prospective clients in a boardroom. There is no time to call the support guys and the clients have no time to watch another drama session as you fumble your computer but its even worse when you are in a new city, and you know no technician to call.
MTI Support App is a new online support system, App and solution allowing clients to support themselves first before calling in technicians or even never calling them at all.
TechMoran talked to Sean Venter, Managing Director MTI Technologies during its launch at Demo Africa in Nairobi this year october.
What inspired you?
We were at the Tech City UK festival in London and were helping users from all over the world solve issues. This gave birth to the idea of an App that could be used anywhere in the world.
How does it work?
A user will type in their issue which will throw out 5 possible results. If they can’t solve the problem with those 5 results, they can then register and speak to a consultant. If the problem is still not resolved, the consultant will send someone out or remote into their system for them.
We have an average of 10 to 20 new users using the system each day. We are the only support app on the globe so we need to convince people to use it and DEMO Africa helped us a lot. Business wise, we have a lot of competition but no competitor has an app or system like this in place at all.
We are meeting up with ITEC in South Africa who will potentially become a partner or client for this App.
Our biggest challenges are funding and man power. As this system works 24/7, we need capable people to keep it running.
Any plans to expand?
If everything goes right, we will be expanding into the rest of South Africa within the next year and into Africa in the next 2 to 3 years. We aim to expand globally within the next 5 years