By Robert Sussman, joint CEO, Integr8 Group
Managed ICT service is considered a high growth area of the broader sector, driven by an increasing demand by clients for proactive infrastructure service and support.
The impact of trends like consumerisation, ubiquitous infrastructure and unified communications means that not only has the business landscape become generally more competitive, but more companies can now enjoy more access to previously unattainable ICT resources.
Integration and application of strategic solutions to boost all levels of operation within a business is no longer the exclusive domain of the high-end, now is the time for the rise of small-to-medium business.
This levelling of the playing field is considered a major advantage and means that critical services designed to optimise core management of infrastructure is now readily available – and at a price that will not break the budget.
Businesses across various sectors and fields are aware of the need to acquire support and position their infrastructure strategically.
Managed ICT services has increased in significance because clients are seeking out more channels to lower the cost of ownership of infrastructure, maintain the highest levels of operation and optimise the network environment.
It is an environment that is influenced extensively by the rising influence of social media and the plethora of options available.
The traditional delivery model in terms of managed services was traditionally dominated by outsourcing or in-sourcing. A combination of innovation and maturity of systems has allowed businesses to explore the route of co-sourcing, which alleviates the issue of control.
Many businesses in the past have shied away from bringing in service providers because of concern over general security of systems, control and access to infrastructure.
The maturity of this space is highlighted by the fact that customers can do so much more with less – a prerequisite for strategic operations in commerce. Partners not only provide strategic insight to product and the latest solutions, but should be positioned to advise businesses on the impact of these latest trends.
Mobility and social media are undeniably major game changers. The more disruptive technology enters the market, the more options become available to decision makers. This central principle is applicable to any sized operation, of any focus – technology and networks are the lifeblood of the organisation and managed ICT services are the channels that keep the networks moving.
The Integr8 Group is an established and dynamic provider of Managed Information, Communication and Telecommunication services.
Founded in 2001, Integr8 (www.integr8group.com) has organically grown into the largest privately owned BEE ICT company on the African continent.
The company employs in excess of 550 full-time ICT professionals across its multiple offices. With 100% of the company being management owned and operated, Integr8’s customers benefit from a healthy balance of entrepreneurial innovation and a well corporatized culture.
Integr8 own and operate the only South African based Nerve Centre® (www.nervecentre.co.za). This hub of customised technology, skilled personnel and ITIL processes, manage the complete ICT environment of many of the country’s leading organisations.
Integr8 is vendor agnostic, choosing the very best solution for each client and can deliver managed ICT services through the cloud to customers of any size and in any location.
The company supports multiple charitable organisations. In fact, the Integr8 Group found itself sponsoring so many initiatives it has created the Integr8 Foundation, which will act as a central facilitator for all CSI in future. It is supported both by the company and by the directors in their personal capacity.