Orange Telecom Kenya is ripping off clients on its monthly unlimited offer which only runs for 18 days and limited to 20GB
TechMoran learnt, raising concern on the firm’s integrity and causing fear of likely fraud on Orange Kenya’s voice, data, mobile money and its other services.
Speaking to TechMoran, a Senior Editor in a top media group and an Orange Monthly Unlimited user said, “Instead of thirty days unlimited as it has advertised all over the country, Orange Telecom Kenya’s monthly unlimited package runs for just 18 days and is limited to 20GB, and I only use it after work.”
She added,” I wouldn’t have any issue with the firm if it plainly told me its monthly unlimited package is limited, but this is corporate fraud.”
According to Kennedy and Belinda, Orange Kenya staff speaking to her: “The Orange friendly user policy limits the monthly unlimited package to 20GB and our clients have to pay another Ksh 2990 to renew the service or are cut off”.
Our source confirmed that by saying,” I was cut off after 18 days last month and paid Ksh 2990 as I had urgent work to do, a few weeks ago, I was cut off again. It’s when I realized the firm didn’t bother to explain to me that their unlimited was limited. So I have paid three times in a space of less than two months.”
However as a sign of good faith, Kennedy added that at times the firm gives its clients a slow internet connection until the one month period expires. He told her under its friendly user policy, Orange Kenya limits the monthly unlimited to 20GB.
Still wondering how friendly the user policy was, she told TechMoran why its Mickael Ghossien’s and Orange Telecom’s mandate to tell clients the truth than erecting colorful billboards and posters across the country of a service that doesn’t exist.
She said,”Orange Kenya doesn’t offer any monthly unlimited internet, who allows it then to advertise a lie?”
She added, “Who will protect the Kenyan consumer? Should EABL sell a 300ml Tusker beer as a 500ml one? Or should Coca Cola come up with a different brand for Kenyans and sell its signature Coke elsewhere? Should KFC sell not so good chicken here whereas elsewhere it maintains a uniform recipe? Or are we so naïve, stupid and second class to be fucked up like this on billboards and press with non-existent unlimited internet packages?”
“Nowhere in the world would a firm play such a trick publicly without indicating that conditions apply! I have used Orange France and Mickael Ghossien’s parent firm doesn’t play the same trick in France?
“Or was he misled by his French-English translators?”
Further calls to the firm went unanswered as she tried to get hold of the CEO.
Firms across the world ought to advertise what they offer, Orange Telecom Kenya and Orange France the parent firm and their shareholders should stick to that.
A consumer rights activist and also Orange Unlimited internet user who asked for anonymity said, “Orange Kenya should tell us the truth on purchase. They insist they offer unlimited internet, look at that billboard over there (he said pointing to a billboard on Peponi Road, in Westlands). The firm should pull down those unlimited internet billboards and posters and indicate clearly what it has on its Menu. Orange Kenya needs to put on that billboard that conditions apply. “
He added,” Should we trust such companies to provide us mobile money transfer or voice services, who knows our conversations might be used for something else? Anyway this is corporate fraud which Kenyans might take as racism. There is no reason to take consumers for granted, they toil to make their money, they are fucked up by rogue Matatu crews, fear police and city council wardens more than thugs and are still fleeced their hard earned cash by nicely framed billboard ads and still there are no MP’s championing for consumer rights.”
Regardless of the internal issues the firm is going through, which TechMoran insiders are uncovering, it’s doesn’t need rocket science to be honest.
Just recently thousands of fake mobile phones were switched off leaving many by the country’s communications regulatory authority CCK raising questions on who allowed the vendors to bring in the handsets in the first place.
The author of this story uses Orange’s Monthly Unlimited internet and handed in her story on a flash disk. She will be unavailable until she renews her monthly unlimited internet from Orange Kenya which she only uses after work (6pm to 10pm).
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