A replacement of Google-based technology at a local distributor of Global Research Data Analysis software, products and services has resulted in a vastly enhanced technical operation and empowered communications.
The service provider focuses on the distribution of consumer research data analysis software products and services for cross-tabbing databases including Analysis Software and Cube Viewer Analysis Software and Services, among others.
Google Docs and products formed the basis of the company’s core business environment. This posed a number of challenges to the overall operation of the business, including the high cost of the products and limited functionality and collaboration capabilities required to interact with their customers.
According to technical specialists at Dac Systems, a national specialist services provider focused on turnkey implementation of leading edge industry solutions, their client also experienced issues with inter-branch communication and video conferencing.
Dac Systems proposed the implementation of Microsoft Office 365 as a replacement solution to the Google product.
“The core implementation was focussed around Microsoft Exchange for email and calendaring, SharePoint was implemented and configured to provide a suitable platform to collaborate with customers and branches. SharePoint also acts as the repository for all documents in the organisation as well as the distribution environment for large data files to customers,” said Aldo van Tonder, Solutions Executive, Dac Systems.
“The biggest component of the solution was the implementation of Microsoft Lync. This enabled the customer to communicate quickly and easily to branches. It also meant that, if and when required, video conferences could be facilitated to discuss key topics that would have typically taken many times longer and was very much more costly,” van Tonder continued.
Executive management at the client confirmed that as a result of this investment in Dac Systems and Microsoft Office 365, costs had been streamlined and glitches with communication across the company had been successfully addressed.