ATEC and its newly-appointed “business management systems” partner, Autotask Corporation, a leading provider of hosted IT business management software, recently hosted an inaugural “working breakfast” in Pretoria to launch a fast-track implementation of the Autotask system.
Present at the launch was the ATEC management team and George Colson of Autotask who had flown out from the UK after signing the contract just five days ago !
ATEC, an established systems company with offices in Gauteng, the Western Cape and kwa-Zulu Natal offer integrated niche FttH (Fibre-to-the-Home) telecommunications infrastructure and access control service offerings. They have experienced a year-on-year doubling of growth, outstripping the capabilities of their existing systems, and expect this trend to continue this year.
In the words of Louis Parker, ATEC CEO, “It has been a great position to be in but the exponential growth has led to some pain as well. To maintain our customer experience we have focussed on the very necessary integrated technology perspective, but this has, at times, been at the cost of administrative issues such as customer management and ad-hoc billing for example. We have been acutely aware of the growing problem and have tried to address it over the last few years, but always the immediate operational needs of satisfying our customers have distracted us.”
Louis continued, “Now that our business model is proven, we have appointed a consultant in FttH and telecom operations to amongst other things complete the selection of an all-encompassing management system for our business. This workshop, happening just five days after the signing, will allow us to kick off the new financial year with the new system in place, relieve some of the pressure on our fantastic workforce and offer our customers an even better experience. It will also allow us to take our business model forward and implement some really great improvements for our customers, including the property developers, Home Owners Associations and our Service Providers. We can now also proceed with a tweak to our business model to align with international best practises.”
George Colson, of Autotask was thrilled to be out and not only for the weather! “ATEC were very thorough in their research and evaluation prior to selecting Autotask,” Colson said. “That process gave us a much better understanding of their business requirements, and allows us to proceed very quickly with their implementation and ensure they’ll be up and running on Autotask quickly.
Founded in 2004, ATEC Systems and Technology has been at the forefront of innovation, by implementing the first true Fibre to the Home (FTTH) network within a gated community, the first Fibre to the Home network outside a gated community and several inventive security solutions. This in-depth understanding of the FTTH industry led to ATEC being one of the founding members of the FTTH Council for Africa.
With an outstanding reputation for efficient service delivery, ATEC is committed to providing cost-effective technology solutions without compromising on quality. Based in Pretoria, ATEC has a national footprint with offices in Cape Town and Durban.