Orange Sunday launched ‘NiSort’, a service to enables callers in the same network reverse charge calls whenever the callers airtime runs dry.
Maureen Sande, the company’s Chief Corporate Communications Officer said ‘NiSort’, will enable customers make calls when the calling party’s credit balance is zero but will request the call recipient to accept the charges, before completing the call.
Ms Sande said, “NiSort will come in very handy in an emergency when a customer has no airtime to place a direct call or for a minor who needs to contact their parent or guardian and yet has a limited airtime allowance.”
Previously, reverse charge calls were possible only as operator-assisted calls and, typically, only on a fixed line network. The introduction of computer-based telephone dialing equipment now makes it possible to initiate a reverse charge call without having to go through an operator.
“Mobile telephony offers convenience and ‘NiSort’ is an added channel of convenience to ensure that our customers have multiple options available to them, especially for those emergency situations where one just happens not to have airtime. It will enable them to place a reverse charge call to any number on the Orange network.” said Ms. Sande.
NiSort is the latest addition to Orange’s emergency services, which include Please Call Me, Credit Transfer and PEWA (emergency airtime). The new service will also allow customers to effect a pre set ‘white list’ with a maximum of 10 mobile numbers, whose ‘NiSort’ requests will be accepted automatically.
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To access NiSort, an Orange subscriber will simply dial 128 followed by the intended recipient’s mobile number. To follow a voice prompt, a subscriber will dial 127 and listen to the instructions. An Orange subscriber can also dial #123# to access the USSD menu and select the service.
