Developed in 2010, Echo Mobile is a Web-based SMS platform used by firms for communicating, collecting, and responding to arising needs.
Formerly known as mSwali, Echo Mobile has seen over 150,000 SMS sent by firms to voice the expansion of their markets, educate members and reach more users.
Echo Mobile is used for data collection as it makes it easy to design surveys for market or social research.The SMS’s are easy to send and are instant or can be scheduled for a later date or as auto-responses.
Echo Mobile makes it easy for clients to make inquiries from firms on services or goods available or on event dates or programmes and serve as client feedback means.
The startup’s platform allows set up structured listeners to receive comments or questions around the clock free of charge, and can be used as a customer service tool.
For field reporters, Echo Mobile helps create paperless reporting system which can be great for field sales agents or community workers and helps monitor field activities in real-time.
Echo Mobile clients can create SMS databases of their buyers and products for free and send information on new supply, on when to redeem coupons or offers making it a great promotional tool.
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The Echo Mobile team comprise of co-founder Rachel Brooks, Jeremy Gordon, Simon Ndunda and Joy Kendi.
