Founded in 2004, TracknTrace is a limited company that specializes in vehicle tracking and fleet management solutions. These include vehicle tracking, fuel solutions and workshop management systems.
TracknTrace was founded by Edward Njoroge, a youthful business man with a passion for technology moved by the challenges vehicle owners were facing such as car theft, driver misuse and fuel siphoning. He founded the firm to end such menace.
TechMoran caught up with him and this is what he told us.
How does it work?
Our tracking system enables our customers to track their vehicles real-time both on computer and on phone. They can also generate reports on vehicle trips, mileage covered, speed levels. They receive alerts of over speeding, route detours, exit or entry into predefined areas among other features. Our fuel solution remotely indicates fuel levels in the vehicle, shows how many litres are refueled and send alerts in case of syphoning.
What technology is your system build on?
There are so many fleet tracking firms in Kenya, how different are you?
We have our customers welfare at heart and are inspired not by how many devices we install but by ensuring that we offer a world-class service to the one customer we get the pleasure to serve.
Do you cover only Nairobi?
Our tracking systems have the ability to transmit information within East Africa by default. Wider coverage may be allowed on request. We have offices in Nairobi, Mombasa, Nakuru, Eldoret, Kisumu and Embu to bring world-class service closer to our customers
Tracking has helped so many of our customers in fact all of our customers. At installation one achieves peace of mind and control over their vehicle(s). Because we operate a 24 hour customer service, our clients can sleep well knowing someone is monitoring their investment. If a customer vehicle is stolen we don’t rest until a solution is achieved.
What do you do when your systems are manipulated by hijackers or drivers? and How will you know?
We deal with this proactively by 1st making it very hard for any one to know where we have installed the system. If any one does, our 24/7 support desk gets a signal immediately and swings to action.
What are your plans?
To see as many people and companies enjoy the benefits of fleet management and tracking solution, which brings the cost of doing business substantially down and increases efficiency. Thus making them very competitive.