An information communication technology help desk and computer galleries for improved efficiency of port operations and services to its stakeholders have been unveiled by the Nigerian Ports Authority (NPA) as part of the authority’s broad initiatives to deliver its vision for the overall transformation, which include automation and integration of the authority’s various ports nationwide using the same information technology platform.
Managing Director and Chief Executive Officer of the NPA, Habib Abdullah, while speaking at the unveiling in Lagos, said the computer galleries would be established in all its six port locations, its two zonal offices and its Abuja liaison office.
“This development represents yet another milestone for management and the organisation (coming a few weeks after the deployment of the e-payment solution) and it is expected to change fundamentally and positively the ICT literacy and interaction level within our ports by bolstering application of computer automation in our processes and driving the ICT culture within the organisation,” he said.
Speaking further, the NPA boss said the ICT help desk is specifically designed to escalate hard and software challenges to ICT engineers for prompt response, adding that the ports management had also identified the need to establish a call centre for customers across the country where they can lodge their complaints and expect timely responses to their issues.
“It is expected that in the next few months the help desk will transform to call centres for our local and international clients,” he stressed.
