“The events of this week have made us reflect on our operations in India and we are immediately undertaking a number of important actions. During this review, we will suspend operations in New Delhi,” Arya added.
Uber therefore acknolodges that it must do better; and is conducting a full audit of its driver verification process which is said to have helped got the alleged rapist driver into its fleet. The firm is also asking for rider feedback and support and as well implementing measures to ensure that critical rider feedback is escalated immediately and immediate action is taken in every instance. Other drivers will also be looked at, in a start-over-all again move.
“Second, we are assessing all driver screening processes. We are evaluating additional screening options to include background checks on all our driver partners in India above and beyond what is currently required.”
The firm also promises to work closely with organisations that are championing women’s safety in New Delhi and around the country to make sure all women are safe. Seems Uber will have to be humble enough to partner with and have talks with the government, other transportation organisations and safety experts in India to implement robust solutions to ensure a safe ride otherwise everything is just shitty.
Uber is present in South Africa, Nigeria, Egypt and is expanding into a number of other African countries inclluding Kenya. Safety of women is mandatory and Uber should use the India incident to show seriousness about its passenger safety than just focus on profits and user acquisition.