In business as much as you may like keeping an eagle eye over as many elements as possible, it’s incredibly important to learn how to delegate too. To really succeed with a venture and to grow it over time, all entrepreneurs must surround themselves with a top-notch team of people who can help the business be its best at all times.
If you don’t have the capacity to hire a bunch of staff members though, you can still make use of extra minds and skill sets by hiring external consultants to handle what you cannot. Technology is definitely one area that most business owners would be best off outsourcing work for. Most entrepreneurs don’t have the technical knowledge or experience that’s required to properly set up, monitor, and create IT systems, let alone to troubleshoot issues when they occur. If you’re keen to outsource some IT services today, read on for a sample of the top tasks you should consider offloading.
Disaster Planning and Recovery
It’s not a particularly fun topic to think about, but disaster planning and recovery is crucial for any business in this computer-driven day and age. Keep in mind that many companies which experience a major loss of their critical operating data never fully recover from the resulting losses of time, money, or knowledge. In fact, a large percentage of businesses that have this happen end up going out of business within a year or two.
To guard against this issue happening to your venture, it’s vital that you take precautions. IT consultants can put continuity systems in place which ensure minimal service interruptions if your computers do crash or go offline, or if service is interrupted for a prolonged period of time.
Outsource this task to a consultant and they can do things such as: conduct continuity modeling and analysis, implement a data backup system, regularly test each system, prepare disaster planning and recovery documentation, and train your staff on what to do if an unexpected issue occurs.
The telecommunications market can be incredibly dynamic and complex, and for many people it is just too time consuming to stay on top of the trends, changes, acquisitions, and possibilities that occur in this ever-moving market.
To avoid paying unreasonably high telecommunications costs, and to ensure you’re getting the best service for your needs, consider outsourcing this area to an IT consultant. They can conduct an annual review of any agreements you have in place with a telecom service provider, and research better options.
Consultants can keep you abreast of relevant industry changes that may affect your plan or the services provided to you, as well as provide advice on the most cost-effective service and optimal solution for your company’s particular needs.
Many businesses, whether in B2B or B2C fields, require a help-desk service to assist customers with the use of products, to train staff or contractors in using systems, or to troubleshoot any technical operating issues which arise. While you may like the idea of having this service in-house, it is often more effective, and most affordable, when handled externally by a consultancy firm which specializes in the area.
Outsourced IT services for help desks can be set up to provide assistance 24 hours per day, 365 days a year. They can be manned by qualified technical help-desk consultants, engineers, or other specialists who have extensive experience in assisting end users in a timely manner, with Service Level Agreements (SLAs) put in place to ensure that problems are solved during the first call, or escalated and followed-up as required.
If you outsource a help desk, you will surely find that your in-house staff can spend their time focusing on strategic business objectives rather than a variety of nitty-gritty technical issues which they may not have sufficient knowledge or skills to solve anyhow.
IT consultants who specialize in the area of help desks can typically work with all popular operating systems, and hardware and software applications; give you regular reports on the metrics for the service; and provide multi-location and/or international help-desk support if needed.
Website Design, Development, and Hosting
Having a well-branded, properly laid out, and informative website that’s easy to use is imperative for all businesses in this day and age. As such, it pays to outsource the design, development, and hosting of your company’s website to an organization that specializes in the area and is trained in best practices for programming, search engine optimization, and website security.
While you may try to set up your own site, without being trained in the latest techniques you won’t have the skills available to create a web presence which gets the results you need. After all, you only have a few seconds to grab the attention of browsers online, which means the visual presentation of your website must be top notch. It’s also vital to have a website that is secure, particularly if you sell products or services online.