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“A software update will be released starting on December 19th and will be distributed within 30 days. This software update will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices,” the firm announced.
Samsung, through various carrier partners, will notify consumers through multiple touchpoints to encourage any remaining Galaxy Note7 owners to participate in the program and to take advantage of the financial incentives available.
The firm added that anyone who was not yet returned their device should immediately power it down and contact their carrier to obtain a refund or exchange. The firm in October announced plans to totally end production and distribution of its Note 7 brand globally after a number of replacement phones exploded too.
Samsung, in cooperation with the U.S. Consumer Product Safety Commission and mobile carriers and retailers extended the recall program since the affected devices can overheat and pose a safety risk. The final software update will kill all the Galaxy Note 7 phones in the market; regardless of whether the phone is working or not.
Samsung is offering incentives, of up to a $100 bill credit from select carrier or retail outlets if a user exchanges their Galaxy Note7 for another Samsung smartphone. Those that have already exchanged their Galaxy Note7 device for another Samsung smartphone, will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 their previously received.The expanded recall applies to all Galaxy Note7 devices – including the original and replacement.
