DHL Express has launched On Demand Delivery for the Sub Saharan Africa (SSA) region to allow shippers and receivers in 6 markets across SSA – South Africa, Kenya, Nigeria, Ethiopia, Mauritius &Tanzania order their delivery options in real-time.
DHL aims to expand the service to more countries in in SSA throughout 2017. The firm says its On Demand Delivery service offers shippers the choice to activate specific delivery options and have DHL Express proactively notify their customers via email or SMS about a shipment’s progress.
“Globally, we have seen the share of e-commerce deliveries grow from about 10% in 2013 to more than 20% of the international volumes of DHL Express in 2016,” said Hennie Heymans, CEO of DHL Express Sub-Saharan Africa. “This has primarily been driven by the strong demand for high-value and premium goods in the global marketplace, as well as the emergence of start-up retailers who are growing beyond borders and therefore require a worldwide door-to-door delivery service.
“On Demand Delivery isn’t just a new customer interface – it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries. Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.”
The service is specifically tailored to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers place considerable emphasis on flexibility and convenience.
Shippers can incorporate their own branding into customer notifications. Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and even request that a shipment is put on hold during a vacation. On Demand Delivery further improves first-time delivery performance, increases customer satisfaction, and makes the overall delivery process more efficient.
On Demand Delivery will be deployed to more than 100 countries across the globe in 2017, accounting for the majority of global trade and online retail activity, and is available in over 45 languages