Sidian Bank taps IBM to bolster its digital banking offerings


Sidian Bank has turned to IBM to fuel its digital transformation promising its clients faster access to existing services like debit and credit card processing, bank account opening, teller services and wealth management.

The bank has installed an IBM core banking system expected to enhance its core banking services and reduce unplanned system outages.

“As the East Africa market expands and opens up to intense competition, we’re seeing more clients tap into IBM’s Cloud and Cognitive technologies to ensure a flexible and reliable IT platform and help them make smarter, faster decisions to address real-time business needs,” said Nik Nesbitt, General Manager for East Africa, IBM.

The system has enabled the bank realize 34 percent savings in capital expenses and a 60 percent improvement in transactional times across all ATMs and teller counters.

IBM will also enhance the firm’s hardware capacity for memory, processing and storage and all the banks applications were migrated to IBM infrastructure through a hybrid cloud model which is live and fully operational.

“This is the first collaboration of its kind in this market. It not only cements our partnership with the IBM, but also creates new and unique partnerships that support our institution’s growth strategy and enhances the efficiency of our entire banking infrastructure.” said Titus Karanja, CEO, Sidian Bank.

With the IBM cognitive capabilities, the bank expects to become competitive and improve its productivity by 30 percent, freeing its technology team to focus on their core business.