S4report.com has added a report section to allow electricity consumers report all forms of electricity issues including power outage complaints, electricity theft and corrupt practises by DisCo officials directly to the DISCO management.
According to Mr. Chinedu Amah – Spark Media CEO, “S4 was borne out of the need to support the sanitisation and growth in the power sector. We realised some of the biggest issues slowing down the growth of the Nigerian power sector are human factors which can be tackled directly. These are electricity theft, non payments, customer service failures and corruption on both sides of the fence.”
The connects electricity consumers and the Electricity distribution companies (DisCos), while also helping the DisCos easily pick up and track consumer complaints.
The site is already being used by Port Harcourt Electricity Distribution Company (PHED) and more DISCOs will be turned on shortly.
S4 application features Anonymous Reporting and it gives the DISCO the direct access to track and tackle the issues in real time. Reports are sent to specially trained customer care consultants and once processed can be transmitted through the same report channels to notify the customer of the completion of the issue. It’s completely free to use.
The site will also allow the distribution companies identify and monitor consumer behaviours and this will invariably foster better services in the power sector.