After analysing how much time in a day is wasted in long queues, tedious time spent on calls to customer service departments and delayed email responses, DigiBot ((Tech & Software development company) co-founders Prakhar Srivastava, Mariano Bruni and Tyrone Crowie decided it was time to start innovating using the latest Artificial Intelligence (AI) and human intelligence technology.
A solution catered to companies that have notable online presence came about that simplifies the communication gap between b2b and b2c by using the latest API’s available.
So what are chatbots? Chatbots help customers submit and resolve tickets without leaving their messaging app of choice, but also serve as a natural language interface to a company’s knowledge base. Rather than going through a painfully antiquated automated call system just to talk to a human, a chatbot surfaces the information a customer would’ve had to search for otherwise without ever involving a human customer support representative.
DigiBot (Pty) Ltd closes communication gaps between companies and customers. The technology allows any business to effortlessly start a communication channel with their customers via popular social media outlets and corporate websites alongside the likes of Facebook, Google, WeChat, thus allowing real time communication between customers and service providers.
The Smart Messaging and AI technology makes it easy for customers to get in touch with their service providers without having to close their current app or website in use.
With the preferred medium that customers query or require any type of services being channeled through their software, be it secure transactions, instant messaging to customer services channels or simple notifications, every user will interact with the services provided by DigiBot.
In a continent with increasing demand for digitization, DigiBot™ Technology bouquet ensures that every mobile device user in Africa and globally can be empowered to communicate smoother and faster, resulting in rapid query resolution and increased productivity. Market research predicts that 80% of companies will have Chatbots part of their business models by 2020.
DigiBot is one of the top 8 finalists of; Embassy of Israel Tel Aviv Microsoft Biz Spark 2017 innovation competition.