Microsoft has partnered research policy Dalberg to shape technology policy in Africa by engaging leaders, policy makers, technologists and entrepreneurs through a series of conversations dubbed Digital Transformation Series.
The series will aid in deciphering misconceptions and questions that exist around technology policy to support the design of resilient technology and innovation policy across Sub-Saharan Africa.
According to Amr Kamel, General Manager, West, East, Central Africa & Indian Ocean Islands, Microsoft, “The Digital Transformation Series puts into action what we set out to do which is to provide a platform and an environment for policy nurturing, discussion and creation. The notion of the center creating a frontier for Financial inclusion & faster economic growth really looks set to become a reality through this.”
The series will run over the course of 2018 – curating conversations that aim to understand where policy is able to play a role in supporting and accelerating digital innovations that drive inclusive growth for the continent. A variety of topics will be covered – all of which are seen to drive economic and social growth (FSI, healthcare, government and oil and gas).
Microsoft has introduced care-coordination solutions that enable medical practitioners to communicate with patients, manage and connect to health care providers, and monitor patient progress in the health sector.
On the financial front, Multichannel Customer Experience Management solution enables customer experience optimisation by transforming their bank’s omni-channel strategy.
Microsoft has also worked on modernising systems and improve citizen services through the power of software, devices and services.
“Our citizen services solution gives citizens on-demand, omni-channel access to public information while equipping government employees with more efficient tools, advanced analytics and insights to improve citizen services,” added Kamel.