BBOXX, a next generation utility, has today launched Pulse, a cloud-based task management platform to help distributed businesses to improve efficiency and enhance their customer service.
The firm says Pulse will help distributed energy businesses in developing countries manage customers, products and employees dispersed across a range of remote locations in a move that will see them prioritise resources and scale effectively.
According to Mansoor Hamayun, Chief Executive Officer of BBOXX, “Pulse is the heartbeat of distributed businesses and combines our years of market expertise into a single platform.
“The rapid growth of our business highlighted the need for efficient task management. Distributed businesses often struggle with monitoring customers’ products and needs, along with the activity of its workforce. This hampers efficiency and forms a barrier to business expansion. We need to manage products within a distribution mix; Pulse supports a range of energy products and is already being used by BBOXX partners in Nigeria and Pakistan.
Pulse gamifies and digitalises a business’ entire sales and service management, automating tasks for sales agents, technicians, call centres and its supply chain. Through its cloud-based infrastructure, Pulse embraces big data, allowing a business to have an accurate picture of performance quickly and uses machine learning to enable predictive analytics. For example, Pulse uses product monitoring to predict failure and allow the operational team to proactively support customers, automatically schedules field staff tasks, and understands what type of customer is most likely to default.
Pulse is already making an impact within BBOXX itself. In 2017 alone, Pulse automated 14,000 actions daily for the BBOXX staff in Kenya and Rwanda, managing sales leads, supply chain deliveries, call centre and repair actions.
Pulse has further processed over one million payments in 2017, and enabled management of $50 million in customer contract value.
“In addition to the solar home system sector, Pulse allows distributed energy service companies (DESCOs) operating across the distribution mix to optimise their businesses, automate their processes and scale quickly and effectively,” said Marcus Heal, Chief Executive Officer of PAS BBOXX.
BBOXX aims to extend the functionality of Pulse in 2018 and sign up other distributors to Pulse to support their operations.