NIC Bank Kenya has partnered with NCR Corporation to launch NCR Interactive Teller, an innovative ATM-based technology that not only lets people talk to a live remote teller, but also gives the teller remote access to the machine to assist customers to conduct transactions.
The NCR Interactive Teller service, branded as ‘NOW Serve’, will augment in-person teller services and allow customers to speak to a remote live teller and seek their assistance to complete over 90% of all branch transactions.
In a statement, Robert Kibaara, Retail Director, NIC Bank said, “In this era of uniform interest rates, customer experience is the primary differentiator in the banking sector. NOW Serve sets us apart as it allows our customers to enjoy a comparatively higher level of convenience, speed and reliability.”
The efficiency and security created through the centralization of tellers enable financial institutions to transform their branch locations into more effective service and sales environments. The interactive Teller lets financial institutions offer customers access to teller services during non-traditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches. Users can take advantage of the advanced features of NCR ATMs such as intelligent cash and cheque deposits, bill payments and new account and loan initiation.
The bank has also rolled out 14 cash recycler ATMs under the NOW Serve umbrella through which customers will be able to not only withdraw cash, but deposit cash and cheques as well. The recycler machines will be located at the following bank’s branches; NIC House, Junction, ABC Place, Thika Road Mall, City Centre, Parklands, Nakuru, Nanyuki, Sarit Centre, Sameer, Malindi, Watamu, Kilifi and Diani.