Home workers should be in a position to access and use the same resources as they would utilize them within the office to ensure their day to day operations are not disturbed. In this article, we are going to look at some of the points you need to consider to ensure your home workers are productive.
Identify the right manpower for home working
Home workers must be able to work alone without any physical support and service. E-mail and voice interactions should always be sufficiently available for your home workers. They need to have internet access to be able to experience office-style services and support at home. Most jobs can be done away from the office at the comfort of our homes with the right systems put in place. With the IP telephony systems installed, even the receptionist could work at home!
2. Offer your home staffs flexible working hours
You can take advantage of your home working hours to your advantage by filling in at peak hours. Some workers may find it flexible to work in split shifts; for instance, a daytime shift one between 10 and 3, then a couple of working hours in the evening.
3. Choose the right technology
IT systems support will not extend to home workers easily, which is why the systems must be user-friendly, with minimal maintenance and installations. The key technologies include web-based applications such as CRM (Customer Relationship Management), accounting software, hosted telephony system with a corporate telephone in your home office, among other systems.
4. Provide continuous access to the company’s data
Home workers should never be blocked or disrupted from accessing internal company’s internal IT systems. Common systems may include exchange and accounting systems, file servers, and CRM. The most viable solution is to provide your home workers with VPN access over a broadband connection. A managed router and broadband connection help in reducing management issues.
5. Manage your people well
Do not make assumptions that a home worker is not doing enough because they are always out of sight. Take advantage of the advancements in technology, by embracing technological solutions that can monitor and manage the home worker’s performance. You can manage home workers in the contact center in the same way exactly as they can in the office. Measuring access to applications and web pages can be useful in tracking your home worker’s performance.
6. Include your home workers in team activities
Run regular webcasts or conference calls to make your home workers feel part of the team. This empowers intra-team communication, ensuring that the team objectives are achieved successfully, even with a distributed workforce.
7. Ensure professional appearance to your customers when working from home
Home workers should possess the same external appearance just like the office workers, and customers should get similar services no matter where the workers are located. The crucial areas that require attention are the data and telephony systems. Setting up a hosted telephony system will enable your home workers to have similar functionality as the office-based workers. The number presented when making calls will be the same for both office and home workers, irrespective of their locations. Also, all calls between office and home workers should be free. For secure remote access to the company’s data, both servers and exchanges should be provided via VPN access across the broadband network connection.
8. Protect your home worker’s data
Remember that home workers store data locally on their laptops or desktops. This data must be protected from system outages, fire, theft, data loss etc. To keep this data safe, you need to enforce data protection policies that critical business data is only stored on the central systems or that the “remote data” is well protected by an online automated backup solution, that backs up users data regularly without the end user’s intervention or knowledge. In case of data loss, do not panic, data recovery nyc will help you extract back your lost data and minimize the impact of your loss.
9. Ensure that your legacy data is accessible
By implementing a company-leading archiving solution, your home worker can access inactive yet vital emails and files that have been archived previously remotely and even be made accessible offline, This ensures that your home worker gains access to archived and live data even when working remotely.
10. Comply with the law
All employees have the right to request for flexible working hours, but they do not have a to receive it. Employers have the corporate responsibility of protecting home workers. Thank God to the developments in technology! Today, you can provide your home workers with a GPS enabled mobile devices to enable you to track your employees, while the employees are also capable of communicating with their employees and even alert them on emergency cases.
Homeworker, just like the office workers requires your attention in all dimensions. With the great emerging technologies like video conferencing, GPS technologies, remote support tools, CRM applications among many other applications, employers should not have an excuse why they cannot manage their home workers while keeping them productive.
Author: Robin Jago is editor in chief at TTR Data Recovery. He is a data scientist, and has decades of experience in writing posts on big data management and analytics.