Customer service remains relevant for the reputation of any medical practice. Keeping your staff and patients connected can influence one’s general experience with your healthcare organization, so finding optimal solutions in this department should be one of your priorities at the moment. Considering the sensitive information you are handling on the regular, you also need to be selective when you are choosing new technologies for your practice, not all options available might meet compliance requirements.
If you’ve recently concluded that your phone system would benefit from an overhaul, you may be assessing various possibilities. More healthcare organizations are looking into advanced VoIP phone services lately, and there are a few powerful reasons why. Here are some of the primary factors that make this type of phone system appealing for a healthcare practice:
What is VoIP?
Before addressing the actual benefits of a VoIP phone service, you should first understand what the term VoIP actually refers to. An acronym for Voice Over Internet Protocol, VoIP, in simpler words, means a phone service over the internet. In comparison with traditional analog systems, which pack information and send it through phone lines, services using VoIP systems send blocks of information through an internet connection.
Your day-to-day activities should flow smoothly in order for your staff to stay on top of core organization responsibilities. Considering the fast-paced environment of a healthcare organization, dealing with an increased number of voicemails can be rather overwhelming for your employees. The right VoIP provider can help you tackle productivity concerns, streamlining services and quickening operations.
A VoIP has the capability of transcribing voicemail into emails, allowing your staff to go over inquiries faster and more easily, saving both time and energy. Things can be perfected in the productivity department as soon as your organization switches from a traditional, outdated phone line to this type of technology. This patient service change can contribute to in-house time-efficiency.
Moreover, every patient call becomes smarter. What does that mean? Some VoIP phone system providers make use of advanced software that allows call-takers to gain instant access to information on the caller. When your employee takes a call, the system can provide them with relevant patient information based on phone number. With Important details, such as future appointments or balance requirements, already appearing on the screen, your staff can keep the entire conversation shorter and more productive. Weave Phones, for example, shows that when patient communication becomes more efficient, operations naturally benefit from a boost in productivity.
Functioning in the healthcare industry means you often need to face some financial concerns. Saving money on certain services gives you the chance to redirect more capital to essential facility areas. When assessing your options in the phone system department, you will quickly discover that a VoIP communication service is often more affordable than your regular landline.
Besides providing you with additional benefits that can make a difference in how you handle various operations within your healthcare practice, you’re also given the opportunity to save a percentage of your facility’s budget. This, of course, depends on the provider you’ll be resorting to and on the extent of your system needs, but overall, a reduction in cost can be observed in more cases than not.
Improved patient experience
The main purpose of a healthcare practice is to provide support and assistance to patients in need. If your patients aren’t happy with the way you communicate with them, dealing with complaints and having your reputation affected will only be normal outcomes. What you should be targeting here is easy and seamless on-going communication with current and prospective patients.
VoIP services make it possible for you to ensure that high-standard patient experience at all times. When your phone system interfaces with a management software tool, for example, and displays patient info on a popup window every time they call, fewer complications will arise. Phone calls can also be routed on different lines based on caller ID, unanswered calls can be sent to another designated line before going to voicemail, phone history shows you whose call you’ve missed and haven’t returned, and many more useful features are made available through a VoIP system, which ultimately impact patient experience in a great way.
Over time, if your practice increases in size, and you require more phone system capabilities, a VoIP service can easily adapt to your new in-house demands. Potential scalability concerns will not affect the way you interact with your patients because it’s easy to obtain the phone lines expansions you require once you have a VoIP system installed. Flexibility is sometimes a relevant consideration for healthcare organizations aiming to grow and expand.
Call recording is often a feature that comes with the implementation of a VoIP communication system. This will allow you to review certain conversations if the situation demands it, to check how your staff interacts with patients, and spot any potential issues. For employee training purposes, call recording can be a useful feature.
Because this is a healthcare organization you are running, you are demanded to consider patient privacy as well. Major data breaches have been reported in recent years, making it a bit scary for facilities to adopt new technologies. Well, with a VoIP service you can ease your concerns in this department, and keep patient privacy in-check. This type of service provides you with a secure communication channel. All data is stored securely, and you can choose who can and cannot access it, preventing you from worrying about a potential phone system data leak.
While there are various aspects that make VoIP phone system so popular in the healthcare industry, these are the benefits that should be mentioned first. If you are aiming towards a patient experience improvement, if you want to boost productivity and perhaps also reduce some of your costs, it’s time to consider a phone line switch. Look over the details highlighted here and start searching for a provider that can help you upgrade your staff-patient communication.