Wondering if your clinic really needs scheduling software? This question is quite common. The idea of a system for scheduling appointments seems only a means of replacing paper with a computer and, in the end, does not bring such advantages. But it is much more than that. You will know the importance of scheduling software.
Joining an online scheduling system such as e-rostering system is more than “just” modernizing the clinic. There are a number of benefits to this change, ranging from improved service to new customers, leading to business growth. Know more!
How the traditional system hinders the evolution of the clinic
For many people, change is not easy. For decades, pen and paper scheduling has been defined as the most efficient method for any medical clinic, small or large. Some people resist change because they believe employees will not adapt to a digital system or even think that it is not worth moving on something that is going well. But is everything all right?
Have you ever wondered how many times the desk clerk answers a call and needs to flip through different calendars – considering that each doctor has one and there are others with contacts from partners, service providers, and so on. – to be able to schedule a single patient?
Often, situations like this are routine in medical clinics. And because they seem common, they bring the idea that there is no problem or nothing to improve. However, this process takes time that could be used to make new appointments and is also subject to failures that can lead to losses and limit profit.
For clarity, we have listed the advantages that scheduling software can bring to your clinic.
More responsive service
Just remember the situation described earlier. A digital system has tools and mechanisms that make the entire process of scheduling queries faster and easier. Something that counts in favor of employee productivity and also makes a good impression on patients.
More organized schedule
The software allows blocking schedules by time or interval, serial scheduling and queue manager, and other features that not only facilitate scheduling, but also facilitate the organization of the clinic schedule.
Reduction in number of absences
One of the great advantages of the scheduling system is the ability to send SMS and emails to patients, advising about appointments and procedures and requesting confirmation of attendance. In addition to optimizing the time employees would spend on this task, it helps to reduce the number of absences and cancellations.
Easier for new registrations
By itself, the digital system makes it easier to register new patients. To improve, another feature of the online scheduling system is first time tracking, which contributes to the quality of care and time optimization of clinic staff.
The more doctors and services the clinic offers, the more physical schedules and paperwork are required to record all data and make appointments and exams. In turn, an online scheduling system does not even take up a lot of space on computers and access devices. The consequence is the liberation and better use of the local physical space.
Better office management
Data related to appointment scheduling (such as total appointments, cancellations, covenant appointments and others) are fundamental for office management. The software provides attendance reports and other useful information, optimizing the management of clinic activities.
The importance of a scheduling system
It is also valid to tell you how these above advantages contribute to the growth and success of your business. That way you will no longer have doubts about the importance of a scheduling system for your clinic.
Crucial to improving patient relationships
The way patients are treated is directly related to the success of a medical clinic. This, of course, holds true for the conduct of procedures and the way consultations are conducted. Before that, however, the relationship with patients begins in the care, in the reception services. Thus, the organization, agility and ease of contact that the online scheduling system enables contributes to improve this relationship and patient satisfaction.
Differential to attract new patients
This satisfaction of patients already in your clinic is a draw for new clients. There are many other factors related to quality of service and marketing strategies that influence the process of recruiting new patients.
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