Safaricom has abolished the expiry of data, calling and SMS bundles as part of the firm’s plan to be simple, transparent and honest across all its products and operations.
The firm announced the move today as it celebrated 19 years of operation since launch in Kenya. This new development just comes days after the firm was taken to court to end data expiry plans.
Both Data bundles, and Calls and SMS with no expiry are immediately available on *544#
“Today, we are starting afresh and going forward we aim to be even more Simple, Transparent and Honest in everything that we do. For our customers, we are a Safaricom that is there, For You,” said Michael Joseph, CEO, Safaricom.
The new plans further empowers customers with the freedom to purchase both talk time and data bundles for any amount, starting as low as KES 1. Customers can see how much data MBs, minutes and SMS they will get before completing the transaction.
Customers purchasing the new Call and SMS plans on *544# will get 50 percent extra talktime with every purchase enabling them to talk more for less.
Starting 1st November 2019, new customers joining the network will get SIM cards for free at Safaricom shops and dealer outlets, upon which a customer will top up with KES 50 airtime to activate their line.
Customers will also have the freedom to choose a number of their choice when they purchase a new line.
Customers will also have the power to see and stop promotional messages via the revamped *100# customer care menu. Customers can also view how much data they have used, get their PUK and much more on the new menu.
The company has also increased its data bundle sizes under the new plan by more than 45 percent especially for the more affordable price points of between KES 1 and KES 20. A customer purchasing KES 5 worth of bundles will now get 10 MB with no expiry up from 7 MB that would expire in 24 hours.