KRA launches app to simplify tax compliance processes


The Kenya Revenue Authority (KRA) has today unveiled a mobile application M-Service App as part of its efforts to simplify and enable taxpayers to conveniently access tax services.

The App will enhance taxpayers’ compliance by simplifying access to services such as PIN registration and verification, filing of returns and payment of tax.

This is part of KRA’s aggressive tax compliance strategy to ensure that all eligible taxpayers pay their fair share of taxes.

“The Application will enable taxpayers to access KRA services on the go, subsequently enhancing compliance,” said KRA Deputy Commissioner Policy and Tax Advisory Domestic Taxes Department Mr. Caxton Masudi.

Mr Masudi said that over 100,000 Kenyans have so far downloaded the App. To access and use the App, Mr Masudi explained that taxpayers with smart mobile phones should download and install the App from Google Play Store. He noted that KRA is working with the developers to have the App verified and available on App Store by December 2020.

The system will widen taxpayer reach, increase revenue collection and enhance tax compliance by making tax payment process more convenient. It will also reduce the cost of compliance.

To enhance the user experience, KRA will progressively introduce new functionalities to the App including the following: Swahili version of the App; USDD development; USDD version with Domestic Taxes Department services.

The app will also be integrated with the Integrated Customs Management System (iCMS). This will enable importers and exporters to use their phones to perform Customs processes such as Customs Entry Declaration Status and Passenger Declaration Form.