Little, the leading Kenyan ride-hailing company has partnered with over 200 medical specialists to offer patient booking services on Little App.
This new feature seeks to ease the queues experienced at doctor’s clinics when patients visit for their appointment.
The Little “Book-A-Doctor” feature not only offers customers an array of specialists to choose from, but also an option of pre-booking their rides to their appointments. The feature, which is currently in the pilot phase, hopes to see 500 more specialists coming on board by end of 2021.Plans are already underway to include home-based COVID-19 care services and at- home lab tests.
While sharing details on how the new appointment booking service will work, Little CEO Kamal Budhabhatti emphasized on the importance of the product during this COVID-19 period. ” Based on our consumer research, average waiting time at a doctor’s clinic can be up to 40 minutes. We intend to reduce this waiting time through the streamlined booking system we have developed. All appointments, whether booked on Little App or direct walk-ins, will be saved in the clinic’s booking system that we have provided for the clinics.
Additionally, patients will receive alerts when a booking is expected to delay, for better planning on the patient’s side, while avoiding crowding and long waiting time at the clinics. He said that the company has worked hand in hand with key players in the medical field to develop this feature and that they will continue to modify it, based on feedback from customers and partner doctors.” With this new feature, clinics are also able to schedule Little rides for their customers, to and from the clinic, thus easing customer movement in and out of the facility.
Little has been innovating new services to ease customer experience during the COVID-19 period. Some recent features that have been introduced include, on demand delivery services and merchant payment solutions.
