When it comes to maintaining an aircraft in commercial traffic and providing good MRO services, the first thing that comes up is the reliability and skill level of the technicians working on your aircraft. And of course the cost. Maintaining airplanes is an extremely delicate and important job that requires precise functioning to provide safety for passengers, crew members, and pilots.
MRO stands for maintenance, repair, and overhaul. It involves the maintenance, repair, and inspection of aircraft components. It is used to maintain the aircraft in a safe and airworthy condition.
When looking for a reliable MRO service provider to manage your business, you should ask specific key questions. You should pay attention to some things when choosing the right MRO service provider for your business. You can easily lose your nerves, time, and, most importantly, money if you are not careful.
Technical Experience and Expertise.
Aircraft MRO companies should have highly skilled engineers and a robust infrastructure to handle maintenance work at the highest level. You should ensure that the company holds the necessary accreditations to perform MRO services on the aircraft. You can determine if the company has the necessary certifications and skills to handle your aircraft. To provide the highest quality service, they must be certified by regulatory authorities.
Communication Is Key to Success.
This issue is directly related to the issue of timely, transparent, and honest communications. While most companies claim they are easy to deal with, you can ask for examples of their communication. There are many unexpected problems that can arise during maintenance events. Therefore, it is important to have open, reliable, and direct communication throughout the project. Good communication will enable MRO services provider to understand what you expect and also let you know how they work. There are many things that can be outside the scope of work, and you want them to be open to discussing all possibilities.
Services Available.
Another thing to consider when choosing a provider is the type of services they offer. While some companies can help with all technical concerns, others only offer specialized services. The primary MRO menu covers base maintenance, line maintenance, and spare parts, no matter your needs. It also includes component support for military aircraft components. Before you choose an MRO service company, make sure to review your technical requirements.
MRO Strategy.
Evaluate the MRO strategy that the company has in place. MRO providers should use best practices processes. They should be able to use proven methods and proprietary tools to optimize aircraft performance. They should be able to understand current market trends to develop the best strategy. The MRO provider must use a data-backed approach to manage the aircraft’s internal and external maintenance operations efficiently.
24/7 Support.
Are they able to provide emergency services at all hours? Your MRO provider should be able to provide 24/7 support to minimize downtime and ensure safe flights. You should be able to get spare parts and procure them around the clock.
Certification.
The FAA certifies MRO providers to provide standard manufacturing, operating and maintenance operations. It should ensure that its services are aligned with the requirements for import, assembly, and induction of aircraft. The MRO provider must ensure compliance with the Airworthiness Directives and safety of the aircraft.
They must use a quality-oriented approach when inspecting the airframe and engine for maintenance.
Cost.
Although you expect your provider to offer exceptional service, the cost plays a significant role in determining future steps. If you don’t monitor your spending, maintenance and overhaul can be very expensive. The margin you use to judge the service provider’s cost is that you get what you pay. Some companies may charge a higher price than others but still, provide outstanding service. However, this is usually an exception. The third quartile price range is the one that you should choose. This will indicate that the provider can do the job without the need to redo anything.
Continuous Improvement.
Although this may not seem like a significant feature, it will help you choose the right company for you. The technology is continually being updated and improved to provide the best service. When choosing a third-party MRO, make sure you choose a company experienced in aircraft maintenance and can provide custom-built systems with long-term value. These systems are designed to support the whole process, not just specific functions.
MRO Supply Chain Solutions.
Aircraft MRO companies should be able to provide Just in Time (JIT) inventory. You should expect them to be able to provide high-quality, affordable inventory and source aircraft parts, tools, and other spare parts promptly to get your plane back into service. To save money and ensure timely delivery, the MRO company should have a solid supply chain solution. The MRO provider’s inventory accuracy and positioning capabilities should be reviewed.
Final Words.
A good MRO provider will provide the required service on the correct assets at the right time. It will allow you to carry out preventative maintenance tasks at a minimum cost to maximize aircraft performance throughout its entire lifecycle.
