Tourism and Hospitality Industry operators Challenged to digitize service delivery


The tourism and the hospitality sectors have today been challenged by industry stakeholders to integrate e-solutions to accelerate recovery from the Covid-19 pandemic implications.

Following the outbreak of the pandemic in 2020, more business and leisure travellers are going online to make their travel plans. From finding the next destination to getting reviews and making bookings, it’s all gone digital.

Amongst the areas that have seen significant transformation are payments and reservations. Today, the hospitality and tourism industries are at the forefront of cashless payments, with a broad range of merchants facing customers who demand fast and frictionless services. 

Thanks to E-payment platforms such as Pesapal that have a variety of solutions tailored for the hospitality and tourism sector the solution enables industry players to deliver an increasingly seamless customer experience while ensuring that payment is never detrimental to consumer pleasure for booking or enjoying leisure activities.

“These merchants need innovative payment solutions to differentiate themselves in a highly competitive market. Our solutions enable payments from anywhere in the world and reduce the complexity of cross-border transactions,” Pesapal Founder Agosta Liko said during the pesapal Caffè sessions earlier today.

“When we built the Pesapal payment platform, our focus was developing a solution that would enable seamless process integration for customers and players in the hospitality and tourism industry. We listen to our customers and merchants to simplify their experiences.”

Over the last decade, digitalization has revolutionized the tourism and hospitality industry. Advances in technology and innovations have spurred a transformation in the sector and redefined how the travel and hospitality sectors operate.  

Due to technological advances, travelling today is more affordable, accessible and convenient than ever before. More business and leisure travellers are going online to make their travel plans and the industry must change their business models to meet the emerging trends, Pollman’s Group Head of Operations and Tourism Influencer Mohammed Hersi said

“You must be able to conduct business without physical contact. Technology enables easier and seamless ways of doing business,” Mr Hersi added.

 “As an industry, the travel and hospitality sector, we have had to adopt sustainable business models to attract both local and international travellers, this meant adopting online solutions,” Tandaza Africa Founder Charity Githinji said.

Some of these solutions include ReservePort, Invoicing, Payment Links, and Ticket Sasa that the industry can adopt.