Huduma Centre is a one-stop-shop that offers almost all government services under one roof.

A system dubbed ‘Service By Appointment’ was recently introduced, where you have to book an appointment to visit select Huduma Centre Service points with the aim of getting government services.

The previous system where you had to queue for long hours to get services proved to be challenging as it was not efficient and led to wastage of time, thus had to be got ridden off.

Currently, the Huduma Appointment system has been rolled out only at the GPO and Thika branches and in due time the system will be implemented in other centres countrywide.

How to book an appointment at Huduma cenytre

1. Visit the huduma.go.ke appointment site.
2. Click on Register.
3. Enter your National ID and First Name.
4. Enter and confirm your password.
5. Once you register, you will receive an activation code via text.
6. Enter  the activation code and login to the Huduma Appointment booking page.
7. Click on New Appointment.
8. Select the Huduma service centre that is convenient to you.
9. Select the service that you would like to be assisted on.
10. To book an appointment, select the appointment date.
11. Choose the time that is convenient to you.
12. Click on save app.
13. You will receive a text message on your phone that confirms your appointment. Produce the SMS message on your day of your appointment.

How to change your Huduma Appointment

It is possible to reschedule your Huduma Appointment. To reschedule;

1. Click on My Appointment menu
2. Select the appointment that you had booked earlier.
3. Select the new appointment date.
4. Select the new appointment hour.
5. Click on save app.
6. You will receive a new text message with the new appointment date and time.

What services are offered at Huduma centre?

• Issuance of CRB Clearance certificate.
• Application and collection of birth certificate.
• Get an EACC Clearance certificate that confirms you have not been indicted in any corruption scandal .
• Apply for Gender and Affirmation Action funds such as Uwezo fund and Women enterprise fund.
• Issuance of Police abstract.
• Application and collection of duplicate ID.
• Get access to Kenya Power services.
• Access to NHIF services.
• Access to Labour services.
• Access to KRA services.
• Access to National Construction Authority services.

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