Wednesday, August 17, 2022
Wednesday, August 17, 2022
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Zoho launches Digital Enabler package to enable small businesses in Kenya digitally transform

by Milcah Lukhanyu
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Zoho, a global technology company has launched Zoho Africa Digital Enabler (ZADE) package in Kenya to enable small businesses digital transform.

Zoho which is headquartered India has more than 75 million users around the world with 50+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back-office operations, and an array of productivity and collaboration tools,

“As part of ‘transnational localism’ strategy where our growth is underpinned with that of the region, we bring our global expertise to support the creation of self-sufficient economic clusters,” said Veerakumar Natarajan, Country Head for Kenya, Zoho Corp.

“In 2020, we started out in the country by offering our products in Kenyan Shilling at a price lower than our global rates to make it easier for Kenyan customers to avail the products without worrying about fluctuating exchange rates. We have been hiring locally to serve our customers, even as we continue to grow our partner network. Now, as a continuation to our commitment to the country, we are launching the Zoho Africa Digital Enabler package, which is designed to provide small businesses a segue to digital transformation.”

Among the applications that were launched include Zoho Africa Digital Enabler (ZADE) package aimed to help small businesses with up to five employees jumpstart their digital journey.

Zoho Workplace which is a unified platform that brings together collaboration, productivity, and communications tools and integrates them into other business processes. Centered around its secure business email (Zoho Mail), team chat (Zoho Cliq), and online office suite (Zoho Writer, Zoho Sheet, Zoho Show, and Zoho WorkDrive.

Bigin: Bigin, a pipeline-centric CRM, was designed specifically to help MSMEs keep track of their customers and improve customer relationships without having to worry about high costs or complicated features. 

Zoho Invoice: With Zoho Invoice, businesses can create and send customised invoices, manage multiple projects, track time, and bill customers accurately. They can also improve their cash flow by automatically sending payment reminders to customers, and get paid online faster through debit/credit cards and PayPal.

Businesses can integrate Zoho Invoice and Bigin to sync customer information and items, thereby eliminating the need to enter redundant information. They can also contextually integrate with Zoho Workplace applications for increased collaboration and productivity

Businesses availing ZADE package will have access to standard support available to them. That allows access to knowledge base, community forums, a self-service portal, email support and remote assistance. It also includes live chat support and telephonic support during working hours five days a week.

The company also announced that it grew by 47% this year in Kenya and that it intends to hire more employees locally for customer-facing roles.

The package will be available starting July 1, 2022, and has upto 10 apps offered at a 50% discount. Retailing at Ksh.585, ZADE is among the most affordable management systems in the market.

“For small businesses, enterprise technology is prohibitively priced and inaccessible,” said Natarajan. “We want to remove the technology adoption barrier and help them kickstart their digital transformation journey, that will in turn help them stay nimble and quickly adapt to changing market conditions. The products are available at a fixed local price, which is beneficial for businesses in the current turbulent economy. We hope that Kenyan businesses will avail this package and fast-track their growth by leveraging cloud technology.”

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