In a press release, Kenya Power says it has launched a nationwide campaign to update the software of all 7.4 million prepaid electricity meters across the country. The initiative, dubbed “Update Token Meter Yako,” aims to ensure customers continue to enjoy uninterrupted access to electricity.
The update: why the change?
Updates like these are a part of a global initiative that targets all prepaid meters that make use of the Standard Transfer Specification (STS), which is a common protocol for safely sending tokens to prepaid meters.
The end of August 2024 is the timeframe that Kenya Power has set for updating all of the meters in its network.
According to Kenya Power’s Managing Director & CEO, Dr. (Eng.) Joseph Siror, “All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date.” This highlights the urgency for customers to comply with the update to avoid service disruptions.
Key points for customers:
- Free update: The software update is entirely free of charge.
- Two codes via SMS: Customers will receive two codes from Kenya Power via SMS: a reset code and an update code.
- Load tokens first: Customers must ensure they have loaded any previously purchased tokens onto their meters before entering the reset and update codes.
- Existing tokens unaffected: The meter’s existing tokens will not be impacted by the change.
- Easy and cost-free procedure: Customers are intended to find the updating method to be simple and uncomplicated.
Deadline: To keep taking tokens, all prepaid meters need to be upgraded by the end of August 2024.
How to upgrade the software on your prepaid meter
The update procedure is really simple:
- Get alerted: Kenya Power will notify customers via SMS when their token meter needs to be updated.
- Load tokens that are not in use: Make sure that any unused tokens you may have already purchased are placed onto the meter before continuing with the update.
- Type reset code: Enter the first code on your meter to reset it.
- Type update code: Enter the second code to update the software on your token meter after resetting. Confirmation: Follow any further instructions to finish the update process.
The prepaid metering system must be updated in order to maintain its security and functioning. Tokens will no longer be accepted by meters that have not been updated by the deadline, which could cause interruptions in the delivery of electricity.
In order to educate consumers about the update procedure and motivate them to update their meters as soon as possible, Kenya Power has also started a media campaign. Consumers can get more help from Kenya Power by contacting them with questions or complaints.The prepaid metering system must be updated in order to maintain its security and functioning. Tokens will no longer be accepted by meters that have not been updated by the deadline, which could cause interruptions in the delivery of electricity.
Additionally, Kenya Power has started a media effort to educate the public about the update procedure and motivate them to