Uber Eats is set to launch in Kenya and the firm is hiring a Marketplace Operations Manager to scale and develop its food delivery platform in the market.
According to a job posting by Uber on Ringier’s BrighterMonday the firm is looking at someone strong enough to coordinate relations between the consumer, Restaurant Partners and Delivery Partners to deliver food across Nairobi, Kenya.
“We’re looking for someone who has that mix of analytical ability to make smart, data driven decisions, operational prowess to design and execute on large projects, and sound business judgement to bring it all together in a commercially effective way. We’re also excited to work with someone who brings deep attention to detail to their work, combined with a passion for top-notch customer experiences, and the emotional intelligence required to collaborate with many different types of internal and external stakeholders,” the firm announced.
Kenya is not the first market in Africa to have Uber Eats as the on-demand food delivery subsidiary was launched in Johannesburg, South Africa in September 2016 and has been working with partner restaurants to get customers the food they want, delivered faster.
“We’re so excited to finally be launching Uber EATS in Johannesburg, one of the world’s trendiest food destinations. Uber EATS makes life simpler and more satisfying for those who are short on time and with the hustle and bustle in Joburg we know it’s the best city to launch in,” said Alon Lits, General Manager, Uber Sub-Saharan Africa during the Johannesburg launch.
The UberEATS orders can be done on the website or via the Uber Eats app or through the Uber rides app, and meals can be requested for delivery at the touch of a button with no minimum order size. The UberEATS couriers are selected among the best Uber driver-partners. The app also allows users to customize their food orders such as no chilly or onions or whatever its they want.
The app will also allow users to read the menu, order, and pay from their smartphones and check out as many restaurants offering a range of cuisines in as many locations as possible. User can order breakfast, lunch, brunch, and/or dinner from their favourite restaurants or those closer to them. The total price includes the cost of delivery plus the restaurant food price.
The Kenya Marketplace Operations Manager will be in charge of making Uber EATS marketplace fast and reliable at the lowest possible cost, while keeping its restaurant and delivery partners active and engaged. He or she will work on restaurant onboarding and account management; the delivery partner funnel, pay and incentives; and the end to end customer experience from order to delivery.