DTB has been recognized as the Best Bank in Customer Satisfaction at The Banking Awards 2014. DTB was also shortlisted by judges as being among top three retail banks and best overall banks in East Africa.
The Banking Awards cover Uganda, Tanzania, Rwanda and Kenya. They have been held annually since 2006 and they feature a range of categories and winners that are decided by independent opinion polls and judging. The focus of the 2014 Awards is on the changing trends in alternative channels offerings, advancements of technology in banking and the emergence of mobile banking.
The customer satisfaction award is decided by an independent customer survey, by Infotrak Research, conducted across East Africa. DTB’s first place ranking is recognition of its strong track record of rolling out product, technological and service innovations to customers.
Nasmi Devji, CEO, DTB, said: “We are honored to be recognized as the Best Bank in Customer Satisfaction in East Africa and among the top three retail and overall banks. We model all our product and service innovations around delighting the customer. And we are delighted that our fantastic customers recognize this. We dedicate this award to them. They have played a major role in our growth and we promise to continue offering exceptional service and services.”
DTB’s growth to 100 branches in Kenya, Tanzania, Uganda and Burundi has been underpinned by banking small and medium sized entreprises (SMEs). DTB currently supports thousands of SMEs by offering a range of cash management products – including trade and supply chain financing – for them to better manage liquidity.
Devji says: “ Recognition as one of the overall leading banks in East Africa is a testimony to our commitment to this region. Whereas many banks in the region traditionally stayed away from SMEs, because they were perceived as too risky, we invested in this sector across East Africa. I would also like to recognize my team’s outstanding contribution to the bank and our customers.”