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Avaya Brings Mobile Engagement Environments to Kenya

by Caroline Vutagwa
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Avaya has today concluded its Avaya Engage Tour in Kenya, a roadshow attended by more than 150 government and enterprise customers and partners. The tour is part of the “Avaya Engage Roadshow” across the company’s Global Growth Markets (GGM), encompassing the Middle East, Africa, Turkey, India, Russia, CIS, and Greater China.

The roadshows aim to host an interactive dialogue between Avaya, its customers and partners, and deliver innovative ideas and solutions to the most pressing engagement challenges across the region.

Avaya demonstrated a number of mobile engagement environments tailored to solve some of the most pressing business challenges in the country, and extending the access of Kenyans to government, healthcare, education and banking and telecommunication services, amongst others.

One of the mobile engagement solutions presented is the video-enabled, ATM like self-service kiosk, whereby customers of any bank in the country can transact with the bank’s call center, by video, virtual collaboration, email, social media, chat, SMS or phone, and to even switch between devices while talking to the same bank agent. With self-service kiosks, customers can instantly receive and securely apply for instant banking products and services such as, credit and debit cards, banking statements and loan applications, amongst others.

Avaya said that the self-service kiosks are one scenario of how mobile engagement environments can be created and tailored to solve specific business challenges.

These environments are built on Avaya SmartEngage, a tailored combination of Avaya and third-party solutions and services. Mobile engagement environments are set to accelerate the build-up of a connected Kenya, where businesses, governments and citizens engage in a seamless, mobile and video-enabled, multi-channel world, where services are available.

Avaya is also working with a number of government bodies, telecom service providers, banks, airlines and educational institutions to modernize their communication infrastructure with the latest cloud-enabled, open standards, Customer and Team Engagement and Networking solutions. The company has also built a solid, experienced and reliable partnership model with some of the leading technology solutions providers in Kenya.

Hatem Hariri, Managing Director for Avaya NWECA said, “ Our mobile engagement environments would not only help accelerate the country’s modernization of services, but also enable teams to build strong and loyal relationships between teams within an organization and ultimately, drive incremental business returns and customer satisfaction.”

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