Mdundo and Selcom Wireless are having a small misunderstanding after a technical fault caused the system to send out the wrong amounts to a number of artists, causing a mixup causing the firm Mdundo to recall some of the payments.
According to Mdundo, some individuals who decided to help themselves to the money and withdrew it straight away even with full knowledge the money was not theirs. After the incident, Mdundo sent a complaint letter to Selcom Wireless to refund the amount their system lost. Mdundo says Selecom to this minute has refused to take responsibility, even when it clearly states in their contract to do so.
But speaking to TechMoran this morning, Sameer Hirji, Selcom Wireless’s Executive Director said, “Not sure how this makes Selcom responsible. Mdundo used our portal to disburse payments. Their staff loaded a file that was incorrectly formatted which sent the wrong amounts to recipients. We recovered what we could. Makes sense though how Mdundo is probably using this as an excuse not to pay artists.”
According to Hirji, Selcom did not play any part in the error that led to the loss of artists money and therefore has no responsibility to remburse any funds. Artists have no need to worry though, Mdundo is looking into ways to get the money back to pay all artists that have still not been paid.