National Bank has launched cashlite payment solutions suite for county governments, Ministries, Government Agencies and Departments that support their business processes and cash management to cater for their collections requirements.
Ministries have already started implementing solutions that the bank created. The solutions which have been used by other agencies and departments, county governments and Higher Learning Institutions now enable most agencies to collects KEBS levy, sugar levy, land rent, turnover tax, stamp duty and motor vehicle fees.
National Bank Managing Director and Chief Executive Wilfred Musau said that “They currently collect on behalf of state agencies and our solutions are fully integrated to their ERP systems for real time updating of transactions as they happen and support in day to day reconciliation. This has been successful because of the host to host system connectivity between the bank and these agencies and counties.”
The Chief Executive said the end consumer is expecting flexibility and a wide range of choices when it comes to how they pay for goods and services. “So we work with institutions and large organizations to give them the receivables solutions that let their customers pay how they want,” he said.
So far the bank has provided a variety of options for payments including mobile money, smart cards and e-wallet and cash options. As Kenya’s demand for mobile technology grows expectations for convenient mobile and online payments are appreciated. In order to capture Higher Learning Institutions National Bank has also implemented a collections cashlite system. This will cater for a cashlite environment within the university’s premises and campuses and other value add services like student registration and other school based customization. Targeting students and lecturers, the bank has effectively developed a smart card solution that enables students to access various services such as entering/exiting campus premises (acts as an identification card), managing HELB wallets (tuition, accommodation, upkeep), access to library services, access to cafeteria services, gym services, exam/class attendance, paying school fees, accommodation, penalties, etc.
Over the next few months the bank is embarking on re-engineering of the Self service channels for its customers to make it more efficient and attractive in terms of richness of functionality for the customers.
