Zoom addresses criticisms as it eyes massive growth in users


Zoom has been on criticism fo the past month with users discovering some of the malfunctions of the app. It has since become the to-go site for office meetings, client pitches organizing family, friends, groupie meetings and everything else online.

The Coronavirus pandemic has had everyone working from home and as now zoom has become an all-time solution. The app has grown drastically from 10 million users in December to over 200 million users in March and the surge continues.

Zoom’s founder and CEO Eric S. Yuan posted in a blog on Wednesday explaining that in December Zoom had approximately 10 million daily users. By March that number grew to 200 million. The platform, Yuan writes, was built for large businesses and institutions with their own IT departments.

He further concludes that “we did not design the product with the foresight that in a matter of weeks, every person in the world would suddenly be working, studying, and socializing from home. We now have a much broader set of users who are utilizing our product in a myriad of unexpected ways. Presenting us with unprecedented challenges. ”

Some of the noted challenges include having unwanted guests crashing and harassing strangers in video chats a trolling technique known as zoombombing.

the company has taken up the matter promptly. And has listed some of the steps it will be taking to address the issues. Yaun has also confirmed that they will freeze any work not directed towards safety. Or the privacy of the users for the next 90 days.

The company will be conducting a review with third-party experts, running a series of security penetration among other tests. They will also be a weekly webinar to provide updates to users in the 90 day period.

“I will be transparent and honest on areas we will strengthen our platform. And areas where users can take steps to best use and protect themselves on the platform,” says Yuan.