Thursday, April 22, 2021
TechMoran
  • Startups
  • Reviews
  • Insider
    • Obituaries
  • Business
  • Women
  • Blockchain
  • Columnists
  • Hacks & Facts
    • How To
  • Editions
    • US Edition
    • India Edition
    • MENA Edition
    • Asia Edition
    • Europe Edition
    • International Edition
  • Classifieds
No Result
View All Result
TechMoran
">
Home Tech Social media

Facebook acquires Kustomer, a customer service startup, for $1 Billion

Dennis Mathu by Dennis Mathu
5 months ago
in Social media, Startups
4 min read
0

Related posts

Nigeria’s Klasha & SA’s Akiba Digital to Receive $200,000 from Expert DOJO International Accelerator program

April 21, 2021
0

UNDP vets 4 African startups for transforming access to health, energy & waste management

April 21, 2021
0

Worldpay Partners Flutterwave to Expand Processing Services into South Africa & Nigeria

April 21, 2021
0

Okra raises $3.5M to expand its data infrastructure across Nigeria.

April 21, 2021
0

Nigeria’s Overwood Capital wants to be the go-to investment platform for the common man

April 21, 2021
0

Nigeria’s Babymigo provides right-hand information for expecting mothers and parents

April 20, 2021
0

Facebook has acquired Kustomer, a customer service CRM platform founded by CEO Brad Birnbaum and Jeremy Suriel. The two had a previous startup that was acquired by Salesforce. Kustomer provides customer service agents with data from various channels to give a more unified picture of customers.

Kustomer has raised $174 million in private funding and had a valuation of $710 million. Although not officially disclosed by the social media giant, there are reports from inside sources that the acquisition was at $1 billion.

“Omni-channel” is the term Kustomer uses to describe itself since it brings together customer conversations from many separate places such as apps, on social media, in websites, via chatbots, or email, etc. This gives the agents a better picture of the customer and also shows how business is fairing across different channels. Additionally, Kustomer lets agents automate repetitive tasks so as to focus on the quality of other aspects of customer interactions.

This acquisition could give Facebook the opportunity to get better context of customer relations outside its platforms and potentially giving them more control in leading that market segment.  Zuckerberg and Co have been broadening their efforts in providing customers services to businesses on its platform since many of them primarily use their Facebook page as their website. Today, they have 175 million businesses using Whatsapp everyday to respond to customers queries. The company sees a huge potential in this line and it recently announced API updates for WhatsApp and Messenger for faster business on boarding and managing communications. The new acquisition further shows their intent in taking over customers relations as their new revenue stream probably with a paid subscription service but time will tell. Facebook might be eyeing contact center metrics firms such as Aceyus.com to add to its list too for its business customers.

Snap, the parent company of Snapchat, also recently acquired a customer support related startup, Voca.ai. It is still unclear what they intend to use it for but it is an interesting coincidence that two social media competitors are rushing to buy companies in this field.

Readers 2,344

Share

  • Click to share on Telegram (Opens in new window)
  • More
  • Click to share on Tumblr (Opens in new window)
  • Click to print (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to share on Pocket (Opens in new window)

Like this:

Like Loading...

Related

Dennis Mathu

Dennis Mathu

I cover gadgets, software releases, web and mobile apps and enterprise systems powering corporations. Contact me at [email protected]

Related Posts

Startups

Nigeria’s Klasha & SA’s Akiba Digital to Receive $200,000 from Expert DOJO International Accelerator program

April 21, 2021
0
Startups

UNDP vets 4 African startups for transforming access to health, energy & waste management

April 21, 2021
0
Startups

Worldpay Partners Flutterwave to Expand Processing Services into South Africa & Nigeria

April 21, 2021
0
Startups

Okra raises $3.5M to expand its data infrastructure across Nigeria.

April 21, 2021
0
Startups

Nigeria’s Overwood Capital wants to be the go-to investment platform for the common man

April 21, 2021
0
Startups

Nigeria’s Babymigo provides right-hand information for expecting mothers and parents

April 20, 2021
0
MENA Edition

Cairo-based grocery startup Appetito raises $450,000 seed

April 20, 2021
0
People

Bolt Food Appoints Country Manager for Kenya to Drive Growth

April 20, 2021
0
Business

Kenya’s online trading broker EGM Securities cleared to offer NSE derivatives

April 20, 2021
0

ADVERTISEMENT

Join our Mailing List

Loading

Recent Posts

Google releases third Android 12 developer preview

April 22, 2021
Toshiba

Facebook’s Audience Insights Is Going Away Soon, But Here’s A Google Ads Alternative

April 21, 2021

Nigeria’s Klasha & SA’s Akiba Digital to Receive $200,000 from Expert DOJO International Accelerator program

April 21, 2021
hand holding smartphone and finger tapping on the screen

5 Common Legal Risks of Smartphone at Work

April 21, 2021

Samsung’s 65’ Frame TV now available in Kenya for Ksh 239,995

April 21, 2021
">
">

Follow Us

">

There are many sites out there focused on blowing off some steam, from funny entertainment to thrilling experiences like playing online, in some cases online gaming could grant you the chance to win extra money. We came across rocketpot.io while browsing for a good btc casino online and it left us a very good impression with their wide variety of games and crypto offering.

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

© 2019 Moran Media Group - All rights reserved TechMoran.

No Result
View All Result
  • Startups
  • Reviews
  • Insider
    • Obituaries
  • Business
  • Women
  • Blockchain
  • Columnists
  • Hacks & Facts
    • How To
  • Editions
    • US Edition
    • India Edition
    • MENA Edition
    • Asia Edition
    • Europe Edition
    • International Edition
  • Classifieds

© 2019 Moran Media Group - All rights reserved TechMoran.

Login to your account below

Forgotten Password? Sign Up

Fill the forms bellow to register

*By registering into our website, you agree to the Terms & Conditions and Privacy Policy.
All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
%d bloggers like this: