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What To Do If Your Phone Is Not Receiving Calls

by Vanessa Waithera
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phone stuff

What do you do when you can neither make nor receive calls on an Android smartphone?

Many things can cause this issue. It could be that you’re in arrears on your monthly bill, you’re in a dead spot (rare, but still happens), or you’ve left your phone in airplane mode or on Do Not Disturb. If none of these are the case, it’s probably something more serious, such as physical damage or malware.

1.Are you in a no network zone?

It might be a rare occurrence but this is Kenya and anything is possible. You may encounter this when underground (in a basement or on mass transit) or in a rural area (especially if your shags is deep in the middle of nowhere) If you’re a traveler then it can also happen if you’re near another country’s border and your phone thinks you’re roaming.

2.Is your airplane mode on?

When this mode is enabled, mobile networks are disabled, and incoming phone calls go to voicemail. If Wi-Fi is on, you can still surf the web and send messages using data, though. In case you’re not sure about where to change this just go to Settings > Network & internet > Airplane mode.

3.Contact your carrier

Have you paid your postpaid? Even if you have auto-pay set up, that can fail due to problems with your bank or a technical glitch. Your carrier should alert you to this, but it may be via snail mail. If there isn’t a payment issue, technical support helps you check for other problems or alert you to an area outage.

4.Restart your phone

If none of the above is the problem, this action can fix many issues. This always helps every time I have an issue with my phone.

5.If all does not succeed perform a factory reset

A hard reset can take care of issues that a simple restart doesn’t, but make sure you’ve backed up important data before doing so.

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