Safaricom has remained resilient during its financial year ending March 2021 despite the tough economic conditions triggered by the covid19 pandemic.
The firm saw a 6.8% revenue drop to 68.7 billion while its service revenue contracted by 0.3% to KES 250.35bn. Safaricom’s Voice revenue reduced by 4.6% YoY to KES 82.55bn while M-PESA revenue dropped by 2.1% YoY to KES 82.65bn.
“We remained resilient in a disruptive year, demonstrating strong operational capacity, diligence and commitment in supporting the country, our customers and shareholders through this uncertain time. Our immediate focus in the year has been to ensure that network capacity, operations and financial services are prioritized to limit disruptions,” said Peter Ndegwa, Safaricom CEO.
Safaricom’s mobile data revenue increased by 11.5% YoY to KES 44,79bn while its messaging revenue declined by 11.7% YoY to KES 13.60bn while its total one-month active customer base increased by 9.9% to 31.45Mn closesly followed by a 13 percent increase in one month active M-PESA customers to 28.31mn.