PressOne Africa, a startup that helps businesses retain their customers, through a centralised voice communication platform has raised $600K in a pre-seed round led by Ventures Platform, with participation from Voltron Capital and a set of stellar angels.
PressOne Africa is a startup founded by Mayowa Okegbenle and Opeyemi Shokunbi, that aims to help entrepreneurs use the PressOne app to monitor customer conversations made by employees and business calls on the go. Their goal is to help entrepreneurs develop their businesses through customer communication.
According to Mayowa Okegbenle, “Today, your typical entrepreneur uses their SIM-based number for business, and that’s probably fine if you are alone in the business. However, they also purchase the same SIM-based numbers for their employees to interact with customers. The problem with this is, from that point on, they lose any sort of visibility into that employee’s interaction with customers. Which means losing visibility into a key driver for revenue. With a PressOne phone system, they can purchase business phone numbers for employees, and stay in control of all customer interaction within their business. The best thing here is, before now, this type of solution was accessible only to big companies. Now, we have specifically built this for entrepreneurs, no need to set up anything, and starting at a price point of ₦1,499 per month.”
With their phone system,entrepreneurs are able to track conversations, see notes, and follow-up with customers,thus they can maintain a high quality of service, attract, and retain more customers.
Their innovation targets B2C entrepreneurs whose businesses receive many customer calls. They will now have better insight into what goes on between the customers and their personnel or staff, empowering them to take corrective action to grow sales and prevent customer churn.
“We are excited to be backing Mayowa and Opeyemi. We believe that the most compelling technology solutions on the continent will empower small and medium businesses with tools and services that enable them to reduce churn, increase their user base. When we first met Mayowa Okegbenle and Ope Shokunbi, PressOne’s co-founders, we were immediately struck by their technical expertise and their singular mission to enable businesses to listen to their customers” Kola Aina. Founding Partner, Ventures Platform.
PressOne launched its beta in June 2022, with hundreds of entrepreneurs participating in the beta program to improve the solution.