Postpaid users may register up for the self-reading service, read their meters at the conclusion of their billing cycle, and submit the readings for appropriate billing. By providing correct and timely billing and doing away with bill estimates, this service is anticipated to increase customer satisfaction. Additionally, it allows clients greater control over how much electricity they use and how much they pay.

How to read your KPLC meter by yourself

• To submit your monthly meter reading, dial *977#
•  And select 2. “Postpaid Services”
• Then 4. Self-Reading and
• If your reading period is closed, you will be advised when to submit your readings.

Currently, 6.8 million subscribers use prepaid billing (tokens), whereas 2.1 million use postpaid billing. Prepaid consumers can also retrieve the last three tokens they purchased, report power outages, validate the legitimacy of Kenya Power employees, and monitor the progress of their connectivity application by using the USSD Code.

Kenya Power’s Chairman of the Board of Directors, Vivienne Yeda, has stressed the company’s commitment to supporting an innovative culture and offering the highest standards and dependability in customer service. Better customer results are desired since they will ultimately increase demand for power among future generations.

In the most recent financial year, the *977# platform averaged 1.6 million client transactions per month. By the conclusion of the present financial year, Kenya Power wants to raise this to an average of 2 million. It demonstrates the company’s dedication to utilizing technology to deliver more practical and effective customer service.