AURA, a South African emergency response tech platform, has partnered with Glovo Kenya, the on-demand ordering services from local restaurants, grocers, supermarkets, and retail stores in a move expected to make emergency response services more accessible and affordable.
In complex urban environments like Nairobi, emergency response systems cannot be left to fragmented or ineffective systems. AURA aims to help deliver transparent, verifiable safety and emergency support for Glovo Kenya’s network of riders across Nairobi and beyond.
According to Victor Odera, AURA’s Kenya Country Manager, “AURA’s partnership with Glovo brings full transparency to emergency response for the first time ensuring every incident is visible, every response is trackable, and every rider has access to rapid, verified support when they need it most.”
Through AURA’s emergency response platform, Glovo Kenya will have access to a fully digitised, end-to-end safety infrastructure. Every rider report is logged, timestamped, and tracked in real time, replacing fragmented processes with clear procedures and transparent, verifiable data.
From the moment a rider triggers an alert, Glovo’s operations team can monitor the full incident lifecycle — from dispatch to arrival and resolution — with complete visibility and accountability. AURA’s network enables rapid response across security, medical, and roadside assistance categories, ensuring riders receive the appropriate support for a wide range of incidents.
The partnership marks a significant step forward in how tech platforms in Kenya approach road safety. By moving from manual, unverifiable systems to a real-time, data-driven emergency response model, Glovo Kenya is strengthening its commitment to providing a safe infrastructure while improving transparency and operational control.
“Through our partnership with AURA, we are empowering the independent riders who use our platform with robust safety and health protections. Knowing that they are securely covered against unexpected road risks, from breakdowns to emergency response, gives them the peace of mind to focus on what they do best. This reflects our deep commitment to urban safety and the well-being of every rider connected to Glovo,” said Liz Wambua, Operations Manager at Glovo.