Carbon Nigeria Introduces USSD Service to Enhance Access to Finance

By
Val Lukhanyu
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Carbon, the Pan-African digital financial services company, has introduced a USSD service to its platform. Making it even easier for individuals that have little or no access to smartphones or the internet. They can now access the financial services they need such as instant loans and easy-to-use payments.

This new service will allow existing Carbon customers to access instant loans and other payment solutions via USSD. Which does not require any internet data. Prior to the launch of the USSD channel. Carbon’s financial services were only available to smartphone users via its Android and iOS apps.

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Additionally, Carbon is also launching simplified transaction processes for the new USSD functionality that are faster and easier to use. Using the USSD code *1303#, customers on MTN and 9Mobile will now be able to quickly transact. Encouraging more financial inclusion and making access to financial services possible in the absence of internet connectivity.

The new USSD channel will deepen Carbon’s market reach. Allowing it to deliver innovative financial services to a wider range of consumers and giving them easier, quicker access to the funds and services they require to fulfil their needs.

USSD continues to provide an effective and efficient channel for delivering much-needed financial services across Africa. Mobile phone penetration continues to rise on the continent1, providing a platform for much-needed fintech innovation, but the high cost of internet data2 and the prevalence of feature phones3 means many are still excluded from the benefits of mainstream financial services.

According to Chijioke Dozie, CEO and co-founder of Carbon, “One of the biggest advantages of USSD is that it works with or without the internet, which is reassuring in the African context where internet data is expensive and inconsistent. Fintech continues to develop across Africa and ingrains itself into people’s everyday lives. It is important to invest and innovate across the ecosystem. And also ensuring that individuals are not excluded from the benefits of financial inclusion.”

Carbon’s new USSD channel will also enable airtime recharge and funds transfer for existing customers. Bill payments, loans and onboarding of new customers via USSD are among the things that will be included on the platform.

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