Safaricom Calls for Industry Collaboration to Tackle Cybersecurity

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Safaricom is calling on organizations to work together to safeguard data, protect customer trust, and support Kenya’s digital growth agenda, reinforcing its position as a key driver of secure digital progress in the region.

Speaking at the Safaricom Cybersecurity Summit 2025 held today in Nairobi, Peter Ndegwa, Safaricom CEO said, “Cybercrime is a challenge that no single institution can solve alone.  As more Kenyans embrace digital tools, the responsibility to keep them safe becomes greater. This summit provides a platform for government, private sector, and civil society to collaborate and ensure that Kenya’s digital growth is anchored on trust and resilience.”

The forum, themed “Powering Progress. Securing Growth,” brought together business leaders, government representatives, regulators and technology experts to explore how Kenya can strengthen its defences against an escalating wave of cyber threats.

In the first quarter of 2025 alone, Kenya detected over 2.5 billion cyber threat events, according to the National Kenya Computer Incident Response Team Coordination Centre (National KE-CIRT/CC). The event gave leaders, IT professionals and entrepreneurs practical insights into keeping their systems safe while also highlighting the importance of inclusion and accessibility in digital security to help solve phishing scams, ransomware and large-scale system disruptions which continue to target sectors including finance, healthcare, energy and government services.

Safaricom called for collaboration to position Kenya as a regional leader in addressing digital security challenges through collaboration, innovation, and public awareness. Individually, Safaricom has invested in stronger data protection and cybersecurity systems to keep customers safe online. Beyond defending its network from threats, the company has strengthened privacy practices and earned ISO 27701 certification, an international standard that recognises responsible management of customer data and information security.

Safaricom’s Chief Corporate Security Officer, Nicholas Mulila, agreed on the importance of shared responsibility for a secure digital environment.

“Cybersecurity is not just a corporate concern—it’s a national security priority,” said Mulila, underscoring the need for cross-sector collaboration between government agencies, private firms, and consumers to build a safer digital economy.

Now in its second year, the Safaricom Cybersecurity Summit has quickly become a leading forum for shaping Kenya’s digital resilience, aligning with the company’s broader mission to foster secure innovation and sustainable digital transformation across the continent.

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Sam Wakoba
Based in Nairobi, Kenya, Sam Wakoba is a pan-African technology journalist, author, entrepreneur, technology business mentor, judge, educationalist, and a sought-after speaker and panelist across Africa’s innovation ecosystem. He is the convenor of the popular monthly #TechNight evening event and the #StartupEast Awards and Conference, platforms that bring together startup founders, developers, entrepreneurs, investors, content creators, and tech professionals from across the continent. For more than 16 years, Sam has reported on and analysed Africa’s technology landscape, covering some of the continent’s most impactful, and at times controversial policies, programs, investors, co-founders, startups, and corporations. His work is known for its independence, depth, and fairness, with a singular goal of helping build and strengthen Africa’s nascent technology ecosystem. Beyond journalism, Sam is a business analyst and consultant, working with brands, universities, corporates, SMEs, and startups across East Africa, as well as international companies entering the East African market or scaling across Africa. In his free time, he volunteers as a consulting editor and fintech analyst at Business Tech Kenya, a business, technology, and data firm that publishes reports, reviews, and insights on business and technology trends in Kenya. Follow him on X: @SamWakoba