Wechat, Chinese micro-blogging and messaging service which is owned by Tencent Holdings, suffered a major network outage on Monday.
WeChat initially said that the outage was caused by a hardware failure, whose result was due to the main internet connection to its servers being cut by construction work near to its offices.
This took the service down for most of the Monday morning, a situation which was described as “Black Monday” .Despite the fact that the fault occurred around 9:30am and was fixed by 3pm, some users reported services resuming from around noon.
Nevertheless damages had already occurred on it reputation when the company’s 300 million domestic Chinese users turned to other social media forums to vent their frustration.