The firm said it will be responsible for replacing the product or defective part of the product based on diagnosis and then the repaired product or part will be under warranty for three months or the reminder of the warranty depending on what is applicable in the scenario.
According to Chris Wen, Product Manager, Asus Kenya, the warranty will begin on the date of purchase and in a situation where the date of purchase cannot be validated, the warranty will begin from the day of manufacture. He added that the warranty will exclude accidental damage, misuse and installations of unrelated Asus software.
With this new scheme, the Taiwanese company hopes that consumers will have greater assurance of a worthwhile investment when it comes to the purchase and subsequent ownership of these devices.
“As an emerging product in the market, locally, we felt it was crucial that we assure our customers of our continued support even after purchase of product to ensure that they do get the most out of the products and have a great experience.” said Mr. Chris Wen, product manager, Asus Kenya.
The two year service contract increases the current one year warranty coverage that was already one of the strongest offered. It also beats the average industry warranty which is currently one year.
“Asus has succeeded in the competitive Information Technology (IT) industry by simply focusing and developing a strong advantage in product design, technology, quality and value cost.” Said Mr. Wen