In a bid to enhance the quality in delivery of its services, Barclays Tanzania Limited has launched paperless banking product which comes in as first in the country’s industry.
The banking service has been rolled out to facilitate much ease in financial transactions this being one o the projects that the bank has embarked on to improve services. Customers will now replace traditional paper work with the new product including the use of withdrawal and cash deposit forms.
During the launching ceremony held in Dar es salaam at the weekend, Barclays Retail Director, Mr Kumaran Pather, pointed out that the initiative has tremendously cut down the cost to serve the customers but also reduced turnaround time to transact customers.
“This is an innovation and a milestone to be proud of as now our customers can complete their teller banking transactions in less than three minutes with no need fill in forms required for cash and cheque deposits and cash withdrawals,” Mr. Pather said.
The bank aims on making tremendous improvements in customer excellence by launching the seamless experience in the state.